Terms of service

These terms are between you (“you”, “the client”) and Evara Ecom Solutions (“we”, “us”).

Registered entity name, CIN, GSTIN and registered address: TODO — to be supplied by the operator.

The content on this website — including fee tables, benchmark ranges, guides and calculators — is published for general information. Fees and policies on marketplaces change frequently. We date every fee figure we publish, but you should verify current rates against the platform’s own rate card before making a commercial decision.

Our calculators run entirely in your browser and produce estimates based on stated assumptions. They are not financial or tax advice.

What we will do for you is defined in the proposal or statement of work for your engagement. Depending on the plan, it may include account management, catalogue and listing work, advertising management, settlement reconciliation and claim filing, returns and RTO reduction, onboarding to new marketplaces, and reporting.

What is not included by default

• Advertising spend. Media budget is paid by you directly to the platform and is separate from our management fee.
• Platform subscription, listing or fulfilment fees charged to you by a marketplace.
• Product photography, sampling, warehousing, packaging and logistics costs, unless the proposal says otherwise.
• Legal representation in a dispute with a marketplace.
• Any work on a platform or account not named in your proposal.

We commit to the deliverables and the reporting cadence set out in your proposal, and to performing the work with reasonable skill and care.

We do not guarantee any specific level of sales, ranking, advertising return, order volume, return rate, or claim recovery. These depend on your product, pricing, stock availability, category competition, and marketplace decisions outside our control. Results published elsewhere on this site are historical outcomes for named accounts in stated timeframes, not a forecast of your results.

The engagement depends on things only you can do. You agree to:

• Give us the account access we need to do the work, and keep it active for the term.
• Maintain accurate stock and fulfil orders on time. We cannot manage an account into growth if orders cannot be dispatched.
• Give us accurate product information — costs, dimensions, weights, materials and category. Incorrect weight or category data is a common cause of overcharging, and we can only correct what we can see.
• Hold the rights to the products, brand names, images and content you ask us to publish, and confirm they comply with the marketplace's policies and Indian law.
• Respond to approvals and information requests in reasonable time. Delays here move deadlines.
• Maintain your own GST registration, tax filings and statutory compliance. We are not your tax agent.
• Fund your own advertising budget directly with the platform.

• Management fees are quoted per month or per year and are stated in your proposal. Indicative bands are published on our pricing page.
• Monthly fees are payable in advance, at the start of each billing cycle. Annual plans are payable upfront unless agreed otherwise in writing.
• All fees are exclusive of GST, which is charged at the applicable rate.
• Invoices are due within 7 days of issue unless your agreement states otherwise.
• If an invoice remains unpaid 15 days past its due date, we may suspend work and reporting after giving you written notice. We will not delete or damage your account or data over a payment dispute.
• Fee changes are given at least 30 days' notice and never take effect mid-cycle.

• Monthly engagements continue until cancelled by either side with 30 days' written notice.
• Annual engagements run for the stated term. Exit terms are set out in your agreement.
• Either side may terminate immediately if the other commits a material breach and fails to remedy it within 15 days of written notice.
• On termination we revoke our access, hand over your working files and reports, and stop billing at the end of the notice period.

Refunds and cancellations are dealt with in our refund and cancellation policy.

Each side agrees to keep the other’s confidential information confidential, and to use it only to perform or receive the service. This survives the end of the engagement.

Your sales, pricing, margin and catalogue data are never shared with, or benchmarked against, another client. How we handle your data is set out in our privacy policy and security page.

We will not name you as a client or publish your results publicly without your written permission.

• You own your brand, products, and the listing copy, images and creative we produce for your account, once the invoice covering that work is paid.
• We retain ownership of our own templates, internal tooling, reconciliation methods and frameworks. Nothing in an engagement transfers these to you.
• This website's content and design remain ours.

Nothing in these terms limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

Subject to that, our total aggregate liability arising out of an engagement is limited to the total management fees you paid us in the three months immediately before the event giving rise to the claim.

We are not liable for loss of profit, loss of revenue, loss of anticipated savings, or indirect or consequential loss. Nor are we liable for outcomes caused by marketplace policy or algorithm changes, account suspensions arising from your products or conduct, platform downtime, courier failures, or stock-outs.

These terms are governed by the laws of India. The courts at TODO — jurisdiction city to be confirmed by the operator have exclusive jurisdiction, subject to the parties first attempting to resolve any dispute in good faith within 30 days of written notice.

Questions about these terms: team@evaraecomsolutions.com or +91 92508 15889.